Senior Business Support Specialist
OUC - The Reliable One, is presently seeking a Senior Business Support Specialist to join the Customer Experience Admin division. At OUC, we dont just work were building a bright future of innovation and transformation for future generations. We are looking for a detail-oriented, highly analytical financial professional to support the Chief Customer & Marketing Officer (CCMO) organization by leading budgeting and financial operations, ensuring accuracy, transparency, and strategic value across the business. This is an excellent opportunity for a financially strong problem-solver who thrives in a collaborative, fast-paced environment and enjoys working closely with leadership. About the Role The Senior Business Support Specialist manages the full budgeting lifecycle and delivers advanced financial, analytical, and operational support to the CCMO organization. This role partners with leadership and Finance to ensure accurate reporting, identify variances, improve data quality, and support strategic planning and forecasting efforts. Also is responsible for ensuring adherence to contracting processes and coordination between CCMO leadership and procurement. What Youll Do - Lead and manage the endtoend annual budgeting process
- Partner with VPs, directors, and managers to develop and submit accurate annual budgets, and evaluate and lead monthly and quarterly proformas and recommendations.
- Monitor financial activity; ensure the accuracy of invoices, postings, and allocations
- Analyze monthly and quarterly financial performance to identify trends and variances
- Collaborate with Finance to resolve discrepancies and maintain clean financial data
- Provide forecasting insights, financial models, headcount planning, and recommendations for leadership
- Serve as CCMO contracting expert and central coordination point for major departmental purchases, including contract tracking, commitments
- Serve as a financial advisor and strategic partner to CCMO leadership
- Train new and existing leaders on budgeting processes, financial best practices, and contracting
OUCs mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do. The ideal candidate will have: - Bachelors degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
- Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities:
- Leading projects, programs, and/or teams,
- Budget/accounting coordination,
- Financial data research,
- Developing operational reports, and/or
- Analysis of business operations
Preferred Qualifications - Experience managing budgets end-to-end in a complex organization
- Experience with ERP, financial systems, and contracting systems (e.g., reporting tools, analysis platforms)
- Experience partnering with Finance teams, Procurement teams, and senior leadership
- Utility, public sector, or regulated industry experience
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few: - Competitive compensation
- Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
- Paid vacation, holidays, and sick time
- Educational and Professional assistance programs; Paid Memberships in Professional Associations
- Access to workout facilities at each location
- Paid Conference and Training Opportunities
- Hybrid work schedule
Click here to view our Benefits Summary. Salary Range: $38.077 to $47.596 per hour commensurate with experience. (Estimated $ 79,200.16 to $ 98,999.68 annually) Location: The Greenest Building in Downtown- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801 Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions. Please see below a complete Job description for this position. Job Purpose: Provide advanced operational and administrative support for a complex Business Unit. Coordinate the administrative and program operations of the department, to include: reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers. Primary Functions: - Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data;
- Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; provide specialized financial, statistical, and/or technical analysis/reports;
- Participate in forecasting the departments operational activities and work volumes;
- Provide related research, recommendations, and/or scheduling of employees and resources;
- Coordinate the development and/or maintenance of departmental and/or operational budgets;
- Identify and research budget and financial variances;
- Lead a variety of departmental programs, projects, and activities; respond to internal/external program customers to identify needs and resolve issues; act as a resource for other departments;
- Lead and/or guide other support employees within the department;
- Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements;
- Research and recommend new technologies, programs, and procedures;
- Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements;
- Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities;
- Train staff on programs, procedures, budgeting, and/or department operations;
- Support operational software and technical applications related to the department;
- Perform other duties as assigned.
Technical Requirements: - Thorough knowledge of all, but not limited to, the following:
- Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.);
- Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
- Strong written, oral, and interpersonal communications skills;
- Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions;
- Able to prioritize and coordinate multiple projects to meet deadlines;
- Able to lead projects/processes and provide related guidance and training to other employees;
- Understand and apply technical and regulatory knowledge in the functional area of assignment;
- Develop a variety reports, documents, manuals, and guides for the functional area of assignment;
- Ability to understand and apply governmental accounting practices in the maintenance of financial records;
- Ability to make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages;
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).
Education/ Certification/ Years of Experience Requirements: - Bachelors degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
- Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities:
- Leading projects, programs, and/or teams,
- Budget/accounting coordination,
- Financial data research,
- Developing operational reports, and/or
- Analysis of business operations
- Utility experience, preferred;
- Additional experience in the functional area of assignment may be preferred
Working Conditions: This job is absent of disagreeable conditions. Physical Requirements: This job consists of constant or very frequent speaking, hearing, reading, writing, typing, sitting, and repetitive motions. This job may occasionally consist of driving a company vehicle, reaching over head, and climbing (ladders, stairs, hills, etc.).
OUCThe Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled
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