Onsite Federal System Technologist - Ft. Campbell, KY
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
It’s not just about having the right technology, it’s about achieving peak performance. Motorola has served as a trusted partner to government agencies and enterprises worldwide for more than 100 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.
The US Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD On-Site System Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.
Job Description
This is an onsite position dedicated to the US Army ACE system at Ft. Campbell, KY Military base. Location and Travel: Location: Ft. Campbell, KY Military Base (Onsite) Commute: Must reside within 1 hour of the base. Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Travel (Air): Up to 10% travel by air required for training. On-Call: Requires year-round on-call availability for occasional after-hours support.
Job Responsibilities: The Onsite Federal System Technologist (FST) is responsible for optimizing, maintaining, troubleshooting, and documenting complex communication systems, often operating with indirect supervision. System Maintenance & Troubleshooting: Perform advanced troubleshooting and timely repair of equipment (Motorola Land Mobile Radio Products, specifically Astro 25 Trunking). Conduct optimization, maintenance, testing, and documentation of complex communication systems (RF and Broadband). Perform preventative maintenance routines, focusing on trend analysis and documentation. Maintain and troubleshoot server hardware/OS and software infrastructure. Develop solutions for difficult technical problems related to system maintenance, upgrades, and support.
Technical Expertise & Communication: Provide expert understanding of Motorola systems to support design, troubleshooting, and maintenance of product lines. Verbalize and communicate technical concepts and recommendations effectively to customers and Motorola Solutions internal teams. Provide customer training on Motorola Land Mobile Radio Products (state-of-the-art Astro 25 Trunking). Team with Engineering, Project Management, and Sales to ensure customer expectations are met or exceeded. Provide weekly reports on activities and accomplishments. Complete significant administrative work, including close-out packages, documentation processing, and maintaining accurate project records.
Technical Expertise: Experience working with Motorola Infrastructure Technologies (Astro25 cores, MCC Console line, and third-party networking equipment). Proficient in computer network installation, configuration, and maintenance (cabling, routers, switches, firewalls, bridges). Strong networking skills (LAN and WAN) required. Knowledge of wired/wireless communications systems, RF interfaces, and logging recording systems. Understanding of IA systems and Domain Administration in a Network Administration position. - Must be proficient in Motorola Customer Programming Software.
- Proficient with Microsoft Office (Word, Excel, Outlook, Access) and Google Suite.
Interpersonal & Communication Skills: Strong self-management skills; self-motivated and able to perform with indirect supervision. Excellent communication (oral and written) skills. Ability to solve customer problems quickly during stressful situations. High sense of urgency, strong work ethic, and results oriented. Strong reading and writing skills in English are mandatory for all documentation and communication.
Citizenship & Clearance: - Must be a U.S. citizen.
- Must be able to obtain the required background clearance as mandated by government customer(s).
- Requires a Secret Security Clearance to be onsite at Ft. Campbell. Must be able to obtain the necessary security clearance level required by the U.S. Federal Government Contracting Office.
- Must be able to obtain a CompTIA Security+ certificate within 6 months of hire.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $60,000 - $70,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-CC1
Basic Requirements
3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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