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| Location: |
Hartford, CT United States |
| Position Type: |
Full Time |
| Post Date: |
02/23/2026 |
| Expire Date: |
03/23/2026 |
| Job Categories: |
Administrative and Support Services, Computers, Hardware, Computers, Software, Information Technology |
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Salesforce Administrator (Information Technology Analyst 1)
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is seeking a Salesforce Administrator (Information Technology Analyst 1) to join the Digital Government & Operational Excellence (DGOE) unit.
POSITION HIGHLIGHTS
- Monday - Friday.
- First Shift, 8:30 Am to 5:00 PM.
- Full-time, 40 hours per week.
- Location: 450 Columbus Boulevard in Hartford.
- Hybrid (combination of on-site and remote work).
THE ROLE
The Salesforce Administrator is part of the DGOE Release Management Support Team and provides day-to-day administrative support for Salesforce-based applications used across multiple state agencies. Working under the guidance of senior administrators and developers, this role focuses on maintaining platform stability, assisting with deployments, and supporting users while following established security and governance standards. The Salesforce Administrator supports platform configuration, user access, data integrity, and release activities for systems that enable case management, service intake, eligibility determination, and appointment scheduling.
This position is ideal for someone beginning or early in their Salesforce administration career who wants hands-on experience supporting enterprise, mission-critical systems in a structured government environment.
Key Responsibilities:
- Provide administrative support for Salesforce environments, including DEV, TEST, and PROD.
- Manage users, profiles, roles, permission sets, and access requests.
- Configure standard Salesforce features such as objects, fields, page layouts, validation rules, and flows.
- Support release management activities, including sandbox refreshes, change sets, and deployment coordination.
- Assist with system testing, regression testing, and post-deployment verification.
- Monitor system health and help troubleshoot basic Salesforce issues.
- Support data management activities, including imports, updates, and data quality checks.
- Create and maintain reports and dashboards to support business needs.
- Document configurations, procedures, and support processes.
- Collaborate with business analysts, developers, architects, and security teams to support ongoing operations.
Qualifications & Requirements
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been performing basic technical support work in such areas as:
- help desk functions;
- installing and maintaining basic computer hardware and software;
- data communications, microcomputer support, production control or programming;
- performing any closely related basic technical support function.
NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.
Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.
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Company Description:
The State of Connecticut – Executive Branch employs thousands of dedicated professionals, committed to providing a safe and thriving environment for our community, and visitors. As a small state, we have so much to offer – education, employment, culture, travel, nature, history and recreation - each of these opportunities positively impact our citizens and businesses. While Hartford is Connecticut’s state capital and home to many of our agency offices, we are proud to offer positions located throughout the state. Some of our most popular 5 work sites are located in Bridgeport, Enfield, Middletown, New Haven, Torrington, and with a higher demand throughout the Fairfield County. We are seeking to hire employees for locations statewide who find inspiration in our culture and values, specifically:
- Committed to making an impact
- Serving the public through meaningful work
- Seeking limitless opportunities to grow
- Enjoy a work/life balance (with competitive benefits)
- Interested in diversity and fresh perspectives
If you can see yourself contributing to our vision, we encourage you to apply to join us!
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