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Highly competent and accomplished Information Technology professional with extensive background in Management, Technical Services, as well as capability in bridging the gap between technical and non-technical personnel. Possess comprehensive experience in the implementation of Employee Relationship Management and Partner Management. Proven expertise in directing successful IT departments and technical support teams; consistent history of reducing costs, improving efficiency, and increasing productivity. Some of my core competencies are team commitment, organizational understanding, relationship building, change catalyst and customer focused. I have an extensive background in operational delivery of end- to-end IT services to business units in accordance with Service level Agreements (SLA’s), and Operational Level Agreements (OLA’s). Knowledge of structured Service Delivery through ITIL methodology.
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